Customer Service

Introduction

Pip Keane Design regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Pip Keane Design users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at +61 (0)403 07 27 24.

Collection of Information

In order to use the Pip Keane Design website, we may require information from you in order to provide the best service possible.
All correspondence may be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Pip Keane Design is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Pip Keane Design customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at store@pkd.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at store@pkd.com.au or by logging into your account and changing your details.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

On-line payments

All payments over the Internet are securely processed by Shopify payments using state of the art industry standard Secure Socket Layer (SSL) encryption technology. Your credit card details are not stored by Pip Keane Design at any time. Online payment is available 24 hours a day, 7 days a week. All Transactions are in Australian Dollars only.

Communications

Pip Keane Design uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at store@pkd.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Pip Keane Design may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pip Keane Design does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Pip Keane Design site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of pkd.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

Shipping & Delivery

After ordering online, you will receive an email confirmation from Pip Keane Design containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post Registerd mail within 2 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at store@pkd.com.au.

 

Privacy & Security

Pip Keane Design uses the Shopify Payment Gateway for its online credit card transactions. We have elected to direct all payments through Shopify Payments Powered by Stripe for your protection. Because you will pay for orders through Shopify Payments Powered by Stripe, Pip Keane Design will not receive your credit card or bank account information.

Returns & Replacements

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at store@pkd.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. will not be responsible for parcels lost or damaged in transit if you choose not to insure.